What problem can we help you with?

I have no IT access at home


To allow students to have their own device, either a laptop or tablet, to use at home and within the College, we have introduced a rental purchase scheme. This scheme allows students to have the use of a tablet or laptop on a rental agreement, paid over instalments, either by monthly payment plan or by deduction from the College bursary (eligible students only). For more information on this please visit https://www.mbro.ac.uk/school-leavers/it-device-rental-scheme, visit the IT Helpdesk, located just behind the main reception opposite Café 66, call on 01642 333444 or email helpdesk@mbro.ac.uk The College also offers a long-term laptop loan scheme which you may be eligible for. If the rental scheme is not for you, please speak to your tutor to see if you qualify for a long-term laptop loan. You can also get access to IT resources and high-speed internet in our LRC, which is located on the first floor of the main site. The LRC is open from 08:30 till 17:30 Monday and Friday and 08:30 till 20:30 Tuesday – Thursday. Pre-booking LRC PCs (by emailing lrcinfo@mbro.ac.uk) is strongly encouraged from 08:30 to 15:00, but not required from 15:00 onwards.




I cant login / What's my password?


Here are instructions on how to log in to our main College IT systems. Canvas
Teams
Microsoft 365 Google Classroom Smart assessor WiFi




I don't know how to access my online lesson


Which of the following are you using? Canvas
Teams
Google Classroom Don't know




I can't access the College Wifi


Choose Eduroam as the network Username: M number @mbro.ac.uk (e.g. M1234567@mbro.ac.uk) Password – The same password used to log on to a College computer Accept any certificates it queries you about.
For an Android CA certificate – select do not validate.
For Chromebooks, choose PEAP




I have a different question, please help!


If you are struggling with any issues related to your online learning, there is always support available to you. If you are in College, the IT Helpdesk is located just behind the main reception opposite Café 66. If you are working from home and have a problem which you need help with, call the IT Helpdesk on 01642 333444 or email helpdesk@mbro.ac.uk




I can't hear my online lesson


Teams Canvas
Google Classroom Don't know




I can't access the My Mbro app


Your login details for My Mbro are: Username - Mnumber@middlesbro.ac.uk Password – The same password used to log on to a College computer Please make sure you are downloading this app (shown below) If you download the MyDay app (shown below) you will not be able to access My Mbro If you are still unable to access the app, please email Reboot@mbro.ac.uk